Automatic call distribution system acds 排队机自动呼叫分配系统
Technical requirment and test method for digital queue equipment of pstn 公用电话网数字排队机技术要求及测试方法
The self - service financial equipment developed by jinque has also been widely used by the many banks in china 金雀公司研发的排队机和金融自助终端也被国内众多的银行广泛采用。
Cti middleware can realize the call central to the pbx and provide the open interface for the application layer above . so it is the core of all the system . this paper analyses principly the cti middleware from its type , system structure , control to pbx and program to agent etc . the part of business - realizing adopts 3 - tier mode of computer network . that is to import database middleware - a pplication server between client and server . which will solve the problem of communication between the client and database as the server of the agent software . then the thesis discusses the development and realization of business software running at agent . and programs it with visual basic 呼叫中心平台接入采用传统的pbx数字排队机, cti中间件不仅对交换机进行呼叫控制,且为上层的业务应用层提供开放的接口,本文从它的类型、体系结构、对交换铁交换技术与企业级cti智能业务平台开发机控制和对座席端编程等方面进行了原理分析。后台业务实现部分采用了计算机网络的三层模式,在客户端和数据库系统中引入了数据库中间件? ?应用服务器,它作为座席的服务器端,能很好的解决客户机和数据库之间通信管理问题,本文对它进行了设计实现。
排队: form a line; line up; queue ...机: machine; engine排队机构: queuing mechanism公用电话网数字排队机技术要求及测试方法: technical requirment and test method for digital queue equipment of pstn领队机: flagplane; lead-piston排队: 1.(顺次排列成行) form a line; line up; queue up 排队等候 stand in a queue; queue up for...; wait in [on] line; 排队等候进餐的行列 chow line; 排队等票 line up to wait for the sale of tickets; 排队买票 line up for tickets2.(归类排列) classify; list 把问题按轻重缓急分类排队 arrange the problems in order of importance and urgency; 排队分析 queuing analysis; 排队论 queuing theory; waiting line theory; 排队请求 queue request; 排队问题 queuing problem; 排队研究 queuing study 编队机动: formation maneuvering脱离编队机动: breakaway maneuver排队, 等待排队: waiting lines排队,排队等待: queue up编队机动进入速度: formation maneuver entry speed空军小队机械长: airplane flight chief联队机场设施中队: wing installation squadron领队机上的指挥员: command airplane commander木排队: raft train排队, 队列: queueing排队表: queueing list排队法: waiting line approach排队论: queueing theory; queuing theory; theory of queues; wait line theory; waiting line theory排队区: queue area; queuing area排队式: push-down automation排队网: queuing network排队者: queuer请排队: please line up深排队: depth queuing