客户投诉

• This rapid growth in the number of complaints could indicate that the quality of customer service is deteriorating
  季以来，银行客户投诉大幅上升，这可能反映银行服务质素正在下降。
• Participating the investigation of quality , safety incidents and customer complaint , and implement the action plan
  参与质量、安全事件和客户投诉的调查，并负责改正活动的具体实行。
• Would be to give the hkma a clear mandate to arbitrate and resolve consumer complaints and the powers to impose sanctions
  方案是明确赋予金管局仲裁与解决银行客户投诉，以及判罚的权责。
• The flower shop shall be liable for any customers complaint or dispute arising from delivery delays or unfulfilled orders
  花店须对因未能完全履行订单或送货延误而引致之客户投诉及争议负责。
• Identify root cause of any quality issues , provide timely response （ rpsr ） to the customer and track actions are completed as per plan
  负责客户投诉问题在制造部内部的分析和整改工作的开展。
• Identify root cause of any quality issues ， provide timely response （ rpsr ） to the customer and track actions are completed as per plan
  负责客户投诉问题在制造部内部的分析和整改工作的开展。
• The product structure is not good or when the customer suit carries on the improvement to the product , retests to the entire product
  产品结构不良或客户投诉时对产品进行改善，对整个产品重新测试。
• Monitor daily import - export and local deliveries , keep continuous improvement , and properly handle the customer complaints
  监督日常进出口及国内公路水路运输，不断做出改进提高，合理处理客户投诉。
• In that speech i set out the various options identified by the hkma for a more effective handling of consumer complaints against banks
  在该次演讲中，我举出金管局就更有效处理银行客户投诉而提出的不同方案。