成方

• In this process , taking into consideration the role of pareto ' s analysis method in the segmentation and confirmation of customer groups , it classifies the customer ' s demand by using the kano model , rebuilds demand structure by using knowledge expressing methods that are both hierarchical and modeled - c
  其中注意到帕累托分析提供的方法在顾客群体细分与确认中的作用，借助kano模型对顾客需求进行分类；用既是层次化又是模块化的知识表达方法对需求结构进行重建? ?关系槽表达的用户需求层次性和模块化框架；提出了将kano模型融入qfd计划矩阵的集摘要成方法。