In first part , it explains the process of business research and process chart drawing and proposes the discerned approach of value chain facing shareholders . in second part , a evaluated approach about value - added capability and reengineering difficulty of business process is proposed based on the analytic system of business process . in third one , the importance is emphasized to think over the result of adjusting value chain hi course of redesign the processes 第一部分,阐述了业务活动调研和业务流程图绘制的基本过程,提出了面向利益相关者的价值链识别方法;第二部分,在通过对价值目标分解得到业务流程体系的基础上,提出了对业务流程的增值能力和再造难度的评价方法,并据此确定进行再造的业务流程;第三部分,介绍了业务流程设计过程,并强调考虑价值链结构调整带来的改进流程的可能性。